Privacy policy

At Elmworth, we respect your privacy and are committed to protecting the personal information you provide when visiting elmworthstore.com, placing an order, contacting our customer service team, or otherwise interacting with our store.

This Privacy Policy explains how we collect, use, disclose and protect your personal information.

1. Information We Collect

When you use our website or make a purchase, we may collect information such as:

  • Your full name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Order and transaction information
  • Products purchased
  • Payment-related information
  • IP address
  • Device and browser information
  • Website activity and interactions
  • Communications with our customer support team

Payment information may be processed directly by Shopify and/or our authorised payment service providers. We do not necessarily receive or store your complete payment card details.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders
  • Arrange delivery and provide tracking information
  • Process cancellations, returns and refunds
  • Communicate with you about your order
  • Provide customer support
  • Detect and prevent fraud or misuse
  • Maintain the security of our website
  • Improve our products, services and website
  • Comply with legal, tax and regulatory obligations
  • Send marketing communications where permitted by law or where you have provided the required consent

3. Shopify

Our online store is operated using Shopify.

Shopify may process personal information when you visit our store, create an order, complete a payment or otherwise interact with services provided through the Shopify platform.

Shopify processes information according to its own privacy practices and applicable data protection requirements.

4. Sharing Your Information

We may share personal information with third parties where reasonably necessary to operate our store, including:

  • Shopify
  • Payment processors
  • Delivery and courier companies
  • Warehousing and fulfilment providers
  • IT and website service providers
  • Analytics providers
  • Customer service providers
  • Fraud prevention and security providers
  • Professional advisers and authorities where legally required

We do not sell your personal information simply for monetary payment.

5. International Data Transfers

Elmworth operates from Australia and serves customers in other countries, including the United Kingdom.

As a result, your personal information may be processed or stored outside the country where you live, including in Australia and other countries where our service providers operate.

Where required by applicable data protection law, appropriate safeguards will be used for international transfers of personal information.

6. Cookies

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage, improve functionality and, where applicable, support advertising and marketing.

Depending on your location and applicable law, you may be provided with options to manage certain cookies and tracking technologies.

7. Marketing Communications

Where permitted, we may send you information about Elmworth products, offers or other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication.

Transactional communications concerning your orders, payments, deliveries, refunds or customer service requests are separate from marketing communications.

8. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud and complying with legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

9. Your Privacy Rights

Depending on where you live, you may have rights concerning your personal information, which may include the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion in certain circumstances
  • Object to or restrict certain processing
  • Withdraw consent where processing relies on consent
  • Request portability of certain information
  • Object to certain direct marketing activities
  • Lodge a complaint with an appropriate data protection authority

These rights may be subject to legal limitations and exceptions.

To make a privacy request, contact us at help@elmworthstore.com.

We may need to verify your identity before completing certain requests.

10. Children's Privacy

Our website is not intended for children to make purchases independently.

We do not knowingly seek to collect personal information from children in circumstances where parental or guardian consent would be required by applicable law.

11. Security

We take reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology or legal requirements.

The latest version will be published on elmworthstore.com with an updated revision date.

13. Contact Us

For questions about this Privacy Policy or how your personal information is handled, please contact:

Elmworth
Email: help@elmworthstore.com
Website: elmworthstore.com

Business Address:
Unit 6
40 Wigram St
Harris Park NSW 2150
Australia