Refund policy
At Elmworth, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Cancellations and 14-Day Right to Cancel
Customers purchasing online in the United Kingdom generally have the right to cancel their order within 14 days of receiving their goods, without having to provide a reason, subject to applicable exceptions.
To exercise your right to cancel, please contact us at:
Please include your name, order number and a clear statement confirming that you wish to cancel your order.
Returns
After notifying us of your cancellation, you may be required to return the item within the applicable return period.
Please contact our Customer Support Team before sending any item back. We will provide you with the appropriate return instructions for your order.
Please do not send products to our business address unless our support team has specifically instructed you to do so.
Customers should take reasonable care of products while they are in their possession. You may inspect an item as you reasonably would in a physical shop, but we may make a deduction from a refund where the value of the goods has been reduced as a result of handling beyond what is reasonably necessary.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty, defective or you receive the wrong product, please contact us as soon as possible at help@elmworthstore.com.
Please provide your order number, a description of the issue and, where appropriate, photographs showing the problem.
We will review the matter and provide the appropriate solution in accordance with your applicable consumer rights.
Refunds
Once a return or cancellation has been approved and any applicable return requirements have been satisfied, the refund will be issued to the original payment method used for the purchase.
Where required by applicable UK consumer law, refunds will be processed within the applicable statutory timeframe.
After we issue a refund, your bank, card provider or payment service may require additional processing time before the funds appear in your account.
Delivery Charges
Where required by UK consumer law following a valid cancellation, the cost of standard delivery will also be refunded. If you selected a more expensive delivery method, any additional amount above the standard delivery cost may not be refundable.
Exceptions
Certain products may be excluded from the standard right to cancel where permitted by law, including certain personalised or made-to-order products and other categories specifically excluded under applicable consumer legislation.
Nothing in this policy limits or excludes any statutory rights you may have under UK consumer law.
Contact Us
If you have any questions regarding a cancellation, return or refund, please contact:
Elmworth Customer Support
Email: help@elmworthstore.com
Website: elmworthstore.com
Business Address:
Unit 6
40 Wigram St
Harris Park NSW 2150
Australia
UK online sellers must generally give customers 14 days after receiving goods to cancel, with another 14 days generally available to return them after notifying the seller; statutory refund timing also applies.