Terms of service

Welcome to Elmworth. These Terms of Service govern your use of elmworthstore.com and any purchases made through our online store.

By accessing our website or purchasing from us, you agree to these Terms of Service.

1. About Elmworth

Elmworth operates an online retail store offering products to customers, including customers located in the United Kingdom.

Website: elmworthstore.com
Email: help@elmworthstore.com

Business Address:
Unit 6
40 Wigram St
Harris Park NSW 2150
Australia

2. Online Store

Our store is hosted using Shopify, which provides the e-commerce platform that enables us to display and sell our products online.

By using our website, you confirm that you are legally capable of entering into a binding agreement or have the appropriate permission required under applicable law.

You must not use our products or website for any unlawful or unauthorised purpose.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.

However, colours and appearance may vary depending on your device, screen settings and other factors.

We reserve the right to correct errors, inaccuracies or omissions where permitted by law.

4. Prices

Prices displayed on our website are shown in the currency indicated during your shopping experience.

Prices may change from time to time. Any price changes will not affect an order that has already been accepted unless required to correct an obvious pricing error and permitted by applicable law.

Any applicable delivery charges will be displayed during checkout before you complete your purchase.

5. Orders

When you place an order with Elmworth, you are responsible for ensuring that the information you provide is complete and accurate.

After placing an order, you may receive an order confirmation by email.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:

Suspected fraud or unauthorised transactions
Incorrect product or pricing information
Product availability issues
Incorrect or incomplete delivery information
Violation of these Terms

If we cancel an order after payment has been successfully collected, any applicable refund will be processed to the original payment method.

6. Payment

Payment must be made using one of the payment methods available at checkout.

Payment processing may be handled by Shopify and/or third-party payment providers. Your use of those payment services may also be subject to their respective terms and policies.

You agree to provide current, complete and accurate payment and billing information.

7. Shipping and Delivery

Delivery estimates displayed on our website are estimates unless expressly stated otherwise.

Delivery times may occasionally be affected by circumstances outside our reasonable control, including courier delays, customs procedures, severe weather, transport disruptions or periods of unusually high demand.

Customers are responsible for providing a complete and accurate delivery address.

For further information, please review our Shipping Policy.

8. Cancellations, Returns and Refunds

Cancellations, returns and refunds are handled according to our Return & Refund Policy and applicable consumer law.

Nothing in these Terms is intended to exclude or restrict any statutory consumer rights that cannot legally be excluded or restricted.

9. Intellectual Property

Unless otherwise stated, the content made available through Elmworth, including our own branding, website design, graphics, text and other original materials, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify or commercially exploit our protected content without appropriate permission.

Third-party trademarks, product names and intellectual property remain the property of their respective owners.

10. Prohibited Uses

You must not use our website:

For unlawful or fraudulent purposes
To violate another person's rights
To distribute malicious software or harmful code
To attempt unauthorised access to our systems
To interfere with the operation or security of the website
To submit false or misleading information
To conduct fraudulent transactions
To scrape or misuse website information where prohibited by law

We may restrict access to our services where reasonably necessary to protect Elmworth, our customers or our service providers.

11. Third-Party Services and Links

Our website may contain services, integrations or links operated by third parties.

We are not responsible for the content, availability or independent practices of third-party websites and services, except where responsibility cannot legally be excluded.

You should review the terms and privacy policies of relevant third parties before using their services.

12. Disclaimer and Liability

We aim to provide our services with reasonable care and skill.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including any rights or remedies available to consumers under applicable law.

To the extent permitted by law, we are not responsible for losses caused by events outside our reasonable control.

13. Privacy

Our collection and use of personal information are described in our Privacy Policy.

By using our website, you acknowledge that your information may be processed as described in that policy and in accordance with applicable data protection requirements.

14. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, services or legal requirements.

The latest version will be published on elmworthstore.com with the applicable updated date.

Changes will not remove statutory rights that already apply to an existing purchase.

15. Contact Information

If you have questions regarding these Terms of Service, please contact:

Elmworth
Email: help@elmworthstore.com
Website: elmworthstore.com