Shipping policy
1. Order Processing
Once your order has been successfully placed and payment has been confirmed, it will enter our processing and fulfilment system.
You will receive an order confirmation at the email address provided during checkout.
During periods of high demand, promotions, public holidays or other exceptional circumstances, processing may take longer than usual.
2. Delivery to the United Kingdom
Elmworth delivers to customers throughout the United Kingdom.
Available shipping methods, estimated delivery times and any applicable delivery charges will be displayed at checkout before you complete your purchase.
3. Estimated Delivery Times
The estimated delivery timeframe provided at checkout begins after your order has been processed and dispatched.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including:
- Courier or postal delays
- Customs or border processing
- Severe weather conditions
- Public holidays
- Transport disruptions
- Incorrect or incomplete delivery information
- Periods of exceptionally high demand
Where a significant delay occurs, please contact us at help@elmworthstore.com so that we can assist you.
4. Order Tracking
Where tracking is available, customers will receive tracking information by email once the relevant shipment information becomes available.
Tracking information may occasionally take some time to update after dispatch.
Please allow time for the courier's tracking system to register and display the latest movement of your parcel.
5. Delivery Updates
Depending on the courier used for your order, you may receive notifications by email or SMS regarding the progress of your delivery.
Once your parcel reaches the final delivery stage, the courier may provide additional information regarding the expected delivery date or delivery window.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address during checkout.
Please carefully check your:
- Full name
- House or building number
- Street name
- Town or city
- Postcode
- Country
- Contact information
If you notice an error after placing your order, please contact help@elmworthstore.com as soon as possible.
We cannot guarantee that an address can be changed once an order has entered the fulfilment or delivery process.
7. International Fulfilment
Some Elmworth orders may be fulfilled or dispatched through third-party logistics and fulfilment partners located outside the United Kingdom.
As a result, some parcels may travel internationally before entering the local UK delivery network.
The origin of a shipment does not affect your applicable statutory consumer rights.
8. Customs and Import Procedures
Where an order crosses international borders, it may be subject to customs or import procedures.
Where applicable, information concerning taxes, duties or other charges payable by the customer will be provided in accordance with applicable requirements.
Customs processing may occasionally result in additional delivery time.
9. Delayed Orders
If your order has not arrived within the expected delivery period, please contact our Customer Support Team.
Please provide your:
Full name
Order number
Email address used for the purchase
We will review the available delivery information and assist you with the next steps.
10. Lost or Damaged Parcels
If you believe your parcel has been lost during transit or it arrives damaged, please contact us as soon as possible at help@elmworthstore.com.
For damaged deliveries, we may request photographs of the parcel and product to help us investigate the issue.
Where appropriate, we will work with the relevant courier or fulfilment provider and provide a resolution in accordance with applicable consumer rights.
11. Multiple Parcels
In some circumstances, an order containing multiple products may be shipped in separate parcels.
If this occurs, the parcels may arrive on different days and may have separate tracking information.
12. Cancellations and Refunds
If you wish to cancel an order or request a refund, please review our Return & Refund Policy.
Your statutory consumer rights are not affected by this Shipping Policy.
13. Contact Us
For questions about shipping, tracking or delivery, please contact:
Elmworth Customer Support
Email: help@elmworthstore.com
Website: elmworthstore.com
Business Address:
Unit 6
40 Wigram St
Harris Park NSW 2150
Australia